Returns & Exchanges Policy
1. Return Eligibility
We accept returns within 30 days of delivery. Items must be:
- Unworn and in original condition
- With all tags attached
- In the original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items
The following cannot be returned:
- Final sale items
- Customized products
- Items marked as non-returnable
- Products damaged after delivery
3. Return Process
To initiate a return:
- Log in to your account
- Locate your order
- Complete the return request form
- Wait for approval and instructions
4. Return Shipping
- Customer pays return shipping
- We recommend insured, trackable mail
- Original shipping fees non-refundable
- Free returns for defective items
5. Refund Processing
- Allow 5-10 business days after we receive return
- Refund issued to original payment method
- Processing time depends on your bank
6. Exchanges
We offer exchanges for:
- Size issues (subject to availability)
- Color alternatives (if in stock)
Processing time same as returns
7. Damaged/Defective Items
For quality issues:
- Contact us within 7 days of delivery
- Provide photos of the defect
- We’ll cover return shipping
- Offer replacement or full refund
8. International Returns
- Customer responsible for:
- Return shipping costs
- Customs duties
- Import taxes
- Refund excludes original shipping
9. Store Credit Option
You may request:
- Credit for future purchases
- Valid for 12 months
- No expiration extensions
10. Policy Updates
We reserve the right to modify this policy. Changes become effective immediately upon posting.