Frequently Asked Questions
ORDERS & SHIPPING
How long does shipping take?
- US orders: 3-7 business days after processing
- International: 7-21 business days
- Processing time: 1-3 business days
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. Allow 24 hours for tracking information to update in the carrier’s system.
Do you offer expedited shipping?
Yes, we offer 2-3 business day shipping for an additional fee. This option appears at checkout.
What countries do you ship to?
We ship worldwide to most countries. Shipping costs and delivery times vary by destination.
PRODUCTS & SIZING
How do I choose the right size?
Refer to our detailed size chart on each product page. We recommend measuring your foot and comparing to the measurements provided.
Are your shoes true to size?
Most styles run true to size, but we recommend checking individual product reviews for specific fit feedback.
Can I exchange for a different size?
Yes, we offer size exchanges within 30 days of delivery, subject to availability.
PAYMENTS & DISCOUNTS
What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital payment options.
Can I use multiple discount codes?
No, only one discount code can be applied per order.
Why was my payment declined?
This could be due to incorrect information, insufficient funds, or your bank’s security measures. Contact your bank for details.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days. Items must be unworn with original tags and packaging.
How long do refunds take?
Refunds process within 5-10 business days after we receive your return. Your bank may take additional time to post the credit.
Do you offer free returns?
We provide prepaid return labels for US customers. International customers are responsible for return shipping costs.
CARE & MAINTENANCE
How should I clean my shoes?
Refer to the care instructions included with your product. Most styles can be wiped clean with a damp cloth.
Are your shoes waterproof?
While many styles are water-resistant, we don’t classify any as fully waterproof unless specifically stated in the product description.
ACCOUNT & TECHNICAL
How do I reset my password?
Use the “Forgot Password” link on the login page to receive reset instructions via email.
Can I modify my order after placing it?
We process orders quickly, so changes may not be possible. Contact us immediately if you need to modify an order.
Why can’t I add items to my cart?
This might occur if an item is out of stock. Try refreshing the page or checking your internet connection.
Still have questions?
Browse our help center for more information or use the contact options available on our platform.